Rapid transformation of two libraries using Kotter’s Eight Steps of Change

Terrie R. Wheeler, Kristi L. Holmes


Background: Two new directors were each charged by their institutions to catalyze transformational change in their libraries and to develop dynamic and evolving information ecosystems ready for the information challenges of the future. The directors approached this transformational change using a strategic, forward-looking approach.

Results: This paper presents examples of actions that served as catalysts for change at the two libraries using Kotter’s Eight Steps of Change as a framework. Small and large changes are critical for successfully transforming library services, resources, and personnel.

Conclusions: Libraries are faced with incredible pressure to adapt to meet emerging and intensifying information needs on today’s academic medical campuses. These pressures offer an opportunity for libraries to accelerate their evolution at the micro and macro levels. This commentary reports the expansion of new services and areas of support, enhancement of professional visibility of the libraries on their campuses, and overall, a more positive and productive environment at the respective institutions.


Leadership; Change Management; Library Service Innovation; Future of Libraries; Teambuilding; Strategic Planning

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DOI: https://doi.org/10.5195/jmla.2017.97


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Copyright (c) 2017 Terrie R Wheeler, Kristi L Holmes

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