Provider documentation of patient education: a lean investigation

Authors

  • Jean P. Shipman MSLS, AHIP, FMLA, Director, Spencer S. Eccles Health Sciences Library, National Network of Libraries of Medicine MidContinental Region, and National Library of Medicine Training Center, and Director for Information Transfer, Center for Medical Innovation, Spencer S. Eccles Health Sciences Library, 10 North 1900 East, Building 589, Salt Lake City, UT 84112
  • Erica Lake MLS, Associate Director, Hope Fox Eccles Health Library, 10 North 1900 East, Building 589, Salt Lake City, UT 84112
  • Jessica Van Der Volgen MLIS, AHIP, Assistant Director, National Network of Libraries of Medicine and National Library of Medicine Training Center, Spencer S. Eccles Health Sciences Library, 10 North 1900 East, Building 589, Salt Lake City, UT 84112
  • Darrin Doman MS, CCC-SLP, Staff Development Educator, University of Utah Health Care, 50 North Medical Drive, HSEB 1100, Salt Lake City, UT

DOI:

https://doi.org/10.5195/jmla.2016.65

Keywords:

Patient Education as Topic, Meaningful Use, Electronic Health Records, Patient Compliance, Workflow

Abstract

Purpose: The study evaluates how providers give patient education materials and identifies improvements to comply with Meaningful Use (MU) requirements.

Methods: Thirty-eight patient-provider interactions in two health care outpatient clinics were observed.

Results: Providers do not uniformly know MU patient education requirements. Providers have individual preferences and find gaps in what is available. Accessing and documenting patient education varies among providers. Embedded electronic health record (EHR) materials, while available, have technical access barriers.

Conclusions: Providers’ EHR skills and knowledge levels contribute to non-standardized patient education delivery.

Downloads

Additional Files

Published

2016-11-21

Issue

Vol. 104 No. 2 (2016): April 2016

Section

Case Report